M&M Computing Services : Telecommunications

TELEPHONE SYSTEMS

M&M are an authorised reseller of the Avaya IP Office range of telephone systems and accessories. With today’s businesses requiring more from their telephone system the most cost effective solution is to utilise the Information Technology infrastructure. Often referred to as “Convergence”, this involves using existing computing systems to provide extensive functionality, without the need for expensive systems and handsets.

In addition to standard call handling capabilities, the IP Office provides the following functionality:

Intelligent Call Routing for Voice and Data
Calling party name and number (CLI)
Voice Mail with handset, remote or email message retrieval capability
Call Logging
Hunt Groups with Overflow and fall back
Automated or manual night service overflow
Range of digital and analogue handsets
Compatible with existing analogue handsets
Call Recording

Avaya

Avaya IP Office is an intelligent communications solution specially designed to meet the communications challenges facing small and midsized businesses. Intelligent Communications for small and midsized businesses addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on the robust unified applications to deliver intelligence to users and customers. IP Office provides solutions that simplify processes, streamline information exchange within systems to create simple and prosperous experiences for all.

The Avaya IP Office is highly modular scaling from 2 to 360 telephones to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built on Avaya latest advancements in converged voice and data technology, small to midsized businesses can benefit from many of the advantages sophisticated communications deliver to their operations. IP Office supports a wide range of telephones but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and midsized businesses with a choice of solutions to meet business efficiency and customer service requirements.

What's New With This Release

With this release, a new hardware platform is introduced -- Avaya IP Office 500 system. This highly modular system is well suited for the under 30 user environment using the built-in Standard Edition software. Through an easy upgrade license, Professional Edition capabilities and capacities are easily achieved. The IP Office 500 system can support up to 270 telephones, 30 VoiceMail Pro voice messaging ports, as well as advanced applications through optional licensing: Conferencing Center, ContactStore, Voice Networking, Advanced Voice Networking, Interactive Voice Response, Text-to-Speech, and Compact Contact Center.

Business Benefits

• Total voice and data communication solution for small and mid-sized businesses.
• Functions as a traditional phone system or an IP Telephony Server.
• Supports both single locations and multi-site networks.
• Basic call center and voice messaging capabilities are built-in.
• Scalable as business needs grow.

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DETAILED INFORMATION LINKS
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IT SERVICES	INSTALLATIONS TROUBLESHOOTING CONSULTANCY
INTERNET	ADSL/SDSL/LLR WEBSITE HOSTING EMAIL SERVICES
TELEPHONE SYSTEMS	AVAYA VOIP ISDN/SIP TRUNKS
SOFTWARE	MICROSOFT SAGE INVU

THE SOLUTION

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IP Office - Small Office Edition

The IP Office - Small Office Edition is a compact platform specifically designed to meet the needs of very small businesses and home offices. In a single unit, it can provide a PABX with Auto Attendant and Voicemail, Broadband Access, Wireless Access Point (WiFi) and VPN tunneling. Voice Compression is included as standard to support IP Extensions or provide IP Trunks back to a head office. Based upon architecture of the Small Office Edition, the unit supports 4 analog telephones, 8 digital telephones, and up to 16 IP telephones. Optionally, the unit also supports a T1/PRI and SIP trunks. There are two units to choose from:

4 Analog trunks, 4 analog extensions, 8 digital stations and 3 VoIP resources
4 Analog trunks, 4 analog extensions, 8 digital stations and 16 VoIP resources

IP406

Supports 6 Expansion Modules providing a combination of up to 190 analog and digital telephones (of the 190, up to 180 telephones can be IP), with capacity for 8 analog trunks or 3 digital trunks (72 T1/PRI channels and 90 E1 channels). Additional analog trunks can be provisioned using the IP400 Analog Trunk 16 module. Additionally, SIP trunks are supported. Features include an 8 port Layer 2 switch and an optional 30 channel voice compression module.

IP412 Office

Supports 12 Expansion Modules providing a combination of up to 360 analog, digital, and IP telephones, with capacity for 8 analog trunks or 4 digital trunks (96 T1/PRI channels or 120 E1 channels). Optionally, SIP trunks are also supported. Additional analog trunks can be provisioned using the IP400 Analog Trunk 16 module. Features include 2 independently switched LAN ports and optional support for up to 60 voice compression channels.

IP Office 500

Included with IP Office R4.0 Standard Edition, the IP Office 500 system supports up to 32 telephones, with capacity for 16 analog trunks or 4 digital trunks (96 T1/PRI or 120 E1). Optionally, SIP trunks are also supported. With Professional Edition software, the IP Office 500 system supports 8 expansion modules providing for a combination of 270 analog, digital, and IP extensions. Additional analog trunks can be provisioned using the IP400 Analog Trunk 16 module.