M&M Computing Services : Support

REQUIRE IT SUPPORT?

In business today finding a supplier for computer hardware and software is not a problem. Finding an organisation that can implement a solution and provide cost effective on-going management and support is!

In too many cases a large capital investment is made in upgrading the computer system only to find that promised increase in reliability and the potential of the system does not become a reality.

Management and Support services are packaged into three categories; GOLD, SILVER and BRONZE. Compare support plans.

Listed below is a sample of some of the areas covered by the Management and Support services:

Backup Check
Disk Maintenance
Network Administration
Asset Management
Anti-Virus Update/Check
Helpdesk Support
Disaster Recovery
Hotswap Equipment

For further information please contact us on 01293 871971 or Alternatively, click here, to complete our contact form.

WHY M&M COMPUTING SERVICES?

The primary focus of M&M is to provide quality, cost effective management and support. Using our extensive knowledge and experience, we can ensure that you protect and maximise the benefits from your investment.

By developing and utilising remote tools we can undertake many support and management tasks remotely, dramatically reducing the response times and the resources required.

We consider management and support to include all of the components of the computing environment, from the network cabling to the server backup. As a customer you should have one point of contact: M&M - leave the rest to us!

If you already have IT expertise in-house, we can compliment this resource by providing additional resources to cover periods when key staff are away or to work on special projects.

Key Benefits with M&M

Greater business efficiency from having your computer system properly configured and managed by qualified IT engineers

Peace of mind from knowing that help is always just a phone call away

Time to get on with your job instead of wasting it on computer problems

Less down time from computer crashes

Better value from your system

Professional, objective advice on technical issues that works solely in your best interest

Freedom from having to deal with salesmen who confuse you with technology

SUPPORT HOTLINE

Whenever you have an IT question or require assistance simply call M&M on our Support Hotline, alternatively, contact the support team direct by email or complete an online form with your request.

Please select one of the three options below:

	Support Hotline: 01293 876000
	support@mm-computing.com
	Log a Support Call Online

OUR SERVICES INCLUDE..

Telephone Support
Whenever you have a problem related to your computer systems, simply phone us. We will use our knowledge, experience and access to technical information to resolve the problem for you.

Remote Support
One of the key advantages of the support service delivered by M&M is the facility to perform many tasks remotely for both the server, network and the personal computer systems.

On-Site Support
In some instances there can be no replacement for face-to-face contact. We consider on-site support a core part of the service we supply.

Remote Administration
Using the tools described above, we can also undertake many of the administration tasks in the computing environment e.g. account creation, security settings.

Remote System Checks
Using our remote tools we can check that your computer system is performing correctly and check that daily activities such as backups are completing successfully. Using this service enables us to detect and take corrective action before major problems occur.

COMMENT

"Out of all the companies we approached, M&M were the most efficient, on-the-ball and pleasant to deal with. We will definitely use them for all our IT needs in the future"

Graham South
Churchills

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